Being Informed Leads To Lives Saved
Learn more about OnSolve (CodeRED), the County’s new alert system, through these most asked questions
In an effort to provide the most efficient and reliable emergency notifications quickly, Iredell County Public Safety Center has replaced HyperReach with the platform OnSolve (CodeRED).
Implemented on February 17, 2025, CodeRED allows County communications staff to inform the public of potential or imminent danger that would lead to preparing and/or evacuating. Used by over 10,000 counties, cities and towns nationwide, it is the same system used by Buncombe County (Asheville, NC) during Hurricane Helene in the fall.
To learn more about OnSolve, check out the frequently asked questions below.
What is OnSolve (CodeRED)?
CodeRED is a cloud-based that provides real-time emergency information that helps save lives in the community.
What type of alert message will be sent?
Emergency notifications would include alerts regarding hazardous material spills, acts of terrorism, major fires, floods and other weather-related emergencies. Urgent messages from city/town officials within the County may include issues such as water boil notices, utility service interruptions and major traffic disruptions (i.e. road closures). The message would include information and instructions on what to do, where to go and a contact number for assistance.
Is this a replacement for calling 9-1-1 in an emergency?
No, this is not an alternative for calling 911. Please dial 9-1-1 if you have an emergency.
How is this different from HyperReach?
CodeRED provides a more accurate platform for reaching County citizens in the event of an emergency through newer technology, added cellular triangulation, and more ways to get notices to residents and visitors.
What does the alert system cost me?
CodeRED is free to residents in Iredell County. Depending on your service provider, you may incur minor charges for a received cell phone call/text message.
What phone number will the alerts be coming from?
Messages shared via text will come from 24639 and calls will be from 704-832-2120.
How can I sign up?
Through the Emergency Communications webpage, navigate to the top left “How Do I” drop down menu and select “Sign Up For” and choose OnSolve.
Or, you can visit this link directly: https://accountportal.onsolve.net/IredellCounty/contact.
What are the requirements?
Once you are on the signup page, fill in the required boxes – including name and shift. If you wish to opt in to being notified for automated weather warning updates, please check the box. Then complete your device information and location information.
Is my data safe with OnSolve?
Yes, their system is a Fedramp Authorized platform – a government initiative that standardizes the security of cloud products and services. FedRAMP’s goal is to ensure that sensitive government data is secure from cyber threats.
Can I opt-out if I no longer wish to receive these alerts?
Yes, you can quickly respond via text STOP to the text message number, you can login into your account on the web and deactivate your account or turn off which types of notifications you wish to receive.
How will the County use my information?
Iredell County will not disclose, sell or otherwise, your information. The sole intent is to have the information in case of an emergency, so that we can ensure safety and accountability for all personnel during a disaster. Furthermore, Iredell County Emergency Management will use certain information such as Invalid Patient information to help ensure we have the right help coming to your housing area for evacuation purposes.
Can I register more than just one family member for my household?
Yes, if you have family members that live outside Iredell County but travel frequently to visit, or if you have members inside your home that have cellular phones and you would like them to also be notified, you can register more than one person at each home. You can add family member names to your contact when signing up under “Please Provide Family Member Names in Household.”
What agencies, cities, or towns in Iredell County are using OnSolve (CodeRED)?
All towns and cities along with each major agency inside Iredell County are in the process of implementing this for their areas. Each city has their own signup page on their websites for updates.
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